Any purchases off the Chameleon Brain website are subject to the following terms and conditions:
- It is assumed that you have read the Terms & Conditions for Website Use as published here. Use of this site assumes acceptance of these conditions.
- You acknowledge the fact that you are purchasing a digital product and that, unlike a physical product, it is not possible to return the product in the same manner.
- We do however permit refunds under certain conditions, described below as ‘Refund Case A’ and ‘Refund Case B’.
- If you wish to request a refund or Profile Code exchange, please complete the form below.
- If you purchase one of the Brain Profile Packages off this site, you will receive:
- A Profile Code that allows you access to an online questionnaire for the determination of a Brain Profile.
- A website address at which the Profile Code is used to access the online questionnaire.
- An educational document on Brain Profiling titled ‘Discovering Your Whole Brain’.
- Please note that an electronic copy of the educational document accompanies each code you purchase and is licensed for use by the individual who uses that Profile Code.
- You are not permitted to share this document beyond the number of Profile Codes that you have bought.
- Hence if you purchase 5 codes, you are only licensed to provide the electronic document to the 5 people who will conduct their online assessments.
- A documented set of instructions for how to complete your brain profile online.
Refund Case A:
- If you have not used one of your Profile Codes on the questionnaire website and you wish to return your Profile Code, unused, for a refund, this is referred to as ‘Refund Case A’.
- In the instance of ‘Refund Case A’ you will be permitted to receive a 30% refund as you will already have received the digital educational document titled ‘ Discovering Your Whole Brain’ for each person. (i.e. you will be paid back 30% of whatever amount you originally paid per package).
- As the educational document is sold as part of each package and is licensed to be used by each individual for whom a code was purchased, the 30% refund applies individually to each Brain Profile Package price and will be calculated accordingly for any Profile Codes returned.
- Chameleon Brain offers discounts for certain numbers of Packages purchased and if your return of one or more codes brings your remaining number of Packages to the next-lowest discount range, this will be factored into the recalculations.
- ‘Refund Case A’ is available to you for 30 days after the date of purchase. This rule is strictly applied.
- To apply for the refund in the case of ‘Refund Case A’ complete the ‘Refund Form’ below with the requested information.
- Upon receipt of your refund request, Chameleon Brain will:
- Check that the Profile Code you have returned has indeed not been used.
- If the Profile Code has been used, no refund will possible.
- Use of a Profile Code entails entering it on the questionnaire website along with an email address, once used in this manner it is no longer available for a refund.
- If the Profile Code has been used, no refund will possible.
- Assuming it has not been used, Chameleon Brain will cancel the Profile Code so that it may not be used at any time in the future.
- Process a refund through PayPal for an amount equaling 30% of the amount originally paid for the purchased Brain Profile Package.
- You will automatically receive an email off the PayPal site confirming your refund.
- Check that the Profile Code you have returned has indeed not been used.
Refund Case B:
- If you have purchased a Brain Profile Package for an incorrect age group, this is referred to as ‘Refund Case B’.
- A refund can only be processed if you have not used the Profile Code.
- Chameleon Brain offers discounts for certain numbers of Packages purchased and if your return of one or more codes brings your remaining number of Packages to the next-lowest discount range, this will be factored into the recalculations.
- ‘Refund Case B’ is available to you for 30 days after the date of purchase. This rule is strictly applied.
- If you have used the Profile Code, no refund is possible.
- If you wish to simply get a refund
- You will be refunded 30% of your original payment amount and the Profile Code will be cancelled, as per ‘Refund Case A’ above.
- If you wish to rather return the code and, instead, receive a code for a different age group:
- There is a difference in price between the different age group Profile Codes and you will either be refunded the difference or will need to pay in the difference.
- To apply for the refund / Profile Code exchange in the case of ‘Refund Case B’ complete the ‘Refund Form’ below with the requested information.
- Chameleon Brain will then:
- Check that the Profile Code you have returned has indeed not been used.
- If the Profile Code has been used, no refund will possible.
- Use of a Profile Code entails entering it on the questionnaire website along with an email address, once used in this manner it is no longer available for a refund.
- If the Profile Code has been used, no refund will possible.
- Cancel the Profile Code so that it may not be used at any time in the future.
- Manually generate a new Profile Code for the different age group.
- Send an email to you containing the new Profile Code.
- If money is owed back to you, you will receive an email from PayPal confirming the refund transaction.
- If money is owed by you, you will receive an invoice for the additional amount via PayPal.
- Check that the Profile Code you have returned has indeed not been used.
Please complete the form below in order to send a query about your purchase and, please do remember that refunds are only possible in the first 30 days after purchase.







